Refund Policy
Your report is digital and delivered instantly, so once it is unlocked we can’t take it back. That’s why the quiz, your Aura and your first pick are free to see before you pay, and why we offer a free re-match.
All sales are final
Once your report (or an add-on) is unlocked, the sale is final, except in the cases below.
Free re-match
If your 3 perfumes don’t feel right, use the “Re-match me free” button in your report. You can change any answer and get a new set of 3 at no charge, once per report. A re-match is not a cash refund.
When we refund in full
Duplicate charge: you were charged more than once for the same report or add-on.
Failed delivery: your report didn’t generate and we can’t fix it within 48 hours of you contacting us.
Unauthorised charge: the payment wasn’t made by you or with your permission.
Add-ons
The same rules apply to Season swaps and Partner match (or the second person in gift mode). Earlier add-ons (Skin & Season Matrix, Runners-up) are covered the same way.
Customers in the UK and EU
Your report is delivered immediately after payment. By completing your purchase, you ask for immediate delivery and acknowledge that you lose your 14-day right to cancel once the report is unlocked.
How to ask
Email discovermyaura@gmail.com with the email you paid with and your reading number (shown at the top of your report). We reply within 2 business days. Approved refunds go back to your original payment method; your bank may take 5–10 business days to show it.
Please contact us before your bank
If something’s wrong, write to us first. We can fix most problems the same day, which is much faster than a bank dispute.
Who processes your payment
Our orders are processed by Dodo Payments, our online reseller and Merchant of Record. Dodo Payments’ own refund terms may also apply.